In the case that you are not satisfied with your purchase (e.g. damaged during shipment, wrong item/type/shade/etc), kindly inform our Customer Service at [email protected]. Otherwise, your request will not be processed.
- Product return request must be made within 7 working days from date received.
- Damaged items must be returned together with their original box and receipt.
- Item must be in its original purchase condition.
- Packaging must be unopened, unused, unmarked and not defaced in any manner.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
- Shipping cost associated with the return of the product will not be covered by us.
⚠ Kindly inform Customer Service before returning the item otherwise the request will not be processed. Please provide the return parcel tracking number for all items.
What will I get back after returning the item(s)? 📤
You can choose to have either a prorated refund ( if order has applied promotion code ) to your
Membership Account or bank account ( within 1-14 working days)
What about postage charges? 💸
Customers would have to bear the postage fees for shipping item(s) back to us during the return
process. Please allow 14 working days for this process to be completed.
For more information, kindly email to [email protected]
How can I return my purchase? 🚚
Kindly email your inquiry to [email protected] with the subject “Return Item”. We
will assist you as soon as possible.
To make the process run smoother and faster, do send your inquiry with picture(s) of your item(s) &
its condition and your order details for record purpose.
How long will it take to receive my refund/new item(s)? ⏳
Please allow a minimum of 14 working days from the date we received your return package.
Refunded amount will be based on customer actual paid - Final payment to refund, voucher cannot
change into cash term.
I need more information about this. Who do I contact? 📞
You can contact our customer service at [email protected].We will try our level
best to reply to your enquiry within 48 working hours.
How do I return an item?
We absolutely hope you will love your purchase at our website. We will try our best to assist if you'd
like to return your ordered item & get a refund.
Please drop us an e-mail with this Refund Application Form with the email subject "Return Policy":
Registered email address:
Reason: (For feedback purposes)
Bank account details (Full name/bank account number/bank name/I/C No.)
Once you have completed the form, please send to [email protected]. Our friendly customer service team will reply to you within 48 working hours. After we received the returned item(s), we will process the refund in 7-14 working days.